Finally, DOTC have come up with a draft for a bill about the rights of an airline passengers, specifically those who patronize budget airfares like me.
Admit it, we go crazy just to get that promo seat sale and we don't mind even if we've tried so many times to check on that airline's website, or lalo na kung mag-hang pa ang site nila. Kever! Basta lang may ma-book na flight at ma-avail online ang ticket.
But the excitement wavers when we get to the airport. Siksikan, ang haba ng pila, walang maupuan if you want to wait for your companion, and konting excess lang, charge agad!
I've had a lot of experiences when it comes to in-flight customer service but I also had some irksome moments especially when I started availing promo fares. One is when Ace and I paid for 2 round trip tickets - yung papunta, we made sure na we'll just have the free 7 kgs each, while yung pabalik na ticket, we paid for an additional 15 kilos each (so that's 30 kilos) since we're expecting na marami na kaming dala when we get back. Then a representative called us saying that the flight has to be changed because of some reasons and that na-double booking din kami so we had to specify again what we wanted sa tickets namin. To our surprise, when we checked in our baggage, 15 kilos lang ang pwede namin i-avail since yung isang 15 kilos daw eh included sa ticket namin nung papunta kami. WHAT???? The sad part was we had to pay for it and hindi na kami nakapag-refund because the very rude na mga staff were so... inefficient. Another was ilang times na nadelay ang tig-ilang oras ang flights nang wala man lang advise kung ano ba talaga ang nangyayari, like 2 hours ba naman mag-antay sa runway!
I hope the new bill would include matters like over-booking and refund terms for inconvenience done by the airline.
I'm looking forward to this bill. As per reports, it will be passed come August of this year. Hopefully the airline companies won't complain nor make other appeals about this.
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